Who helps employees when they have insurance questions?

We work with companies to streamline increasing administrative workload, helping employees better understand, appreciate and use their benefits. By simplifying the enrollment and communication process with your employees, you are able to spend more time on other key factors affecting your business.

We assist human resources and employees directly with claims or coverage questions. These issues range from making sure that deductibles are calculated correctly to calling pharmacies when there are problems with coverage for prescriptions.
JA Counter Account Managers and Benefit Advocates deal directly with the insurance companies, healthcare providers and pharmacies on behalf of your employees.

  • Do you know what to do when an employee wants to port or convert a life policy upon separation of employment?
  • Do you know what to do if an employee is interested in rolling over their retirement plan?
  • Do you have answers for employees that have questions about Medicare when they are nearing eligibility?
  • Are you prepared to assist a terminated employee in determining whether they should take COBRA or an individual Marketplace plan?

Click Here for information on Transition Counts, a program JA Counter provides to employer groups.  Our Transition Experts will work directly with employees on navigating complicated coverage options after separation of employment--for any reason.

We help employees understand their benefits!
We create a customized communication plan for your valued employees.

Our team works with each client to provide a professionally designed communication program for their employees so that they can make smarter, well-informed, healthier choices. These materials come with complete benefit explanations, information about open enrollment, benefit choices and details about the additional benefits the employer is providing to their employees to help them manage their holistic health and well-being.  Our communication program also helps provide valuable information to new employees as they join your organization.

We believe that a healthy employee is a productive employee, and an investment in a well-designed and executed communication strategy will result in a smarter healthcare consumer. We provide a full suite of traditional and digital marketing services that are customized to each client’s guidelines to support the communication strategy.